Network Specialist- 

CC TeraMach's onsite team are responsible for the pro-active support and resolution of specific client issues relating to their IT infrastructure / environment within established SLAs.

Summary of Responsibilities:

• Assist in network design and implementation.
• Provide network support with a variety of operating systems.
• Provide network support to users.
• Provide 24/7 escalated hardware and network support, ensuring quality and speed of problem solving
• Develop and monitor policies for the use of network resources.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Reviewing and testing new technologies and innovations.
• Create technical support documentation

Technical Competencies:

• Experience with Ansible technology (this now is a nice to have as we will need to train)
• Cisco CCNA
• Arista Cloud Engineer (ACE) Level 4 (5 or higher preferred) (this now is a nice to have as we will need to train on Arista)
• Deploying and Supporting Enterprise Wireless
• Knowledge of network security inter-workings

The following experience would be considered an asset:

• Previous experience in supporting Healthcare clients
• Previous experience with Palo Alto
• Experience using an ITIL based ticketing systems

Knowledge/Core Competencies:

• Strong analytical skills with the ability to collate and interpret data from various sources;
• Ability to assess and prioritize faults and respond or escalate accordingly;
• Able to work independently and take ownership of the assigned work;
• Ability to work in a fast paced environment with a diverse team.

Education and Experience

• Experience in client-facing IT support role, ideally in 7 x 24 hour operation
• Successful candidate must have, or be eligible to obtain, Federal Government Security Clearance to Level 2 (Secret) as well as CPIC Clearance for Provincial Government

Support Location: Primarily located Downtown Toronto, but must be able to travel within GTA and Hamilton, Ontario as required

Work Schedule: This position is part of a 5 x 8 shift (M-F) and part of a 24x7x365 support schedule. Shift and workday flexibility is required.